Finding your Queen's NetID
Your NetID should be listed in your acceptance letter. If you cannot locate your NetID, reach out to the library Ask Us service or submit a ticket to Queen's IT services.
Database or e-Resource not Working
If an online resource is not working, try:
1. Using a different browser.
2. Clearing your browse cache and cookies.
3. Updating your browser to the latest version.
4. Using an incognito window.
If these steps do not fix the problem, it may be the result of an account or vendor issue. Please contact us and include any information that may be helpful.
Problems with OnQ?
If you are having technical problems with the learning platform OnQ, please reach out to our IT Support Team.