Reference (or citation) management software allows you to import references/citations from online databases, organize them into folders, insert them into the body of your research paper in a variety of citation style formats (e.g. APA and MLA), and generate formatted reference lists.
The University Library offers help and instruction on some reference managers. Feel free to contact the library for help
Which citation manager to use: Check the library guide on citation managers
EndNote and EndNote basic: Queen's Unverisity has an institutional licence. Go to the software centre to download a copy to use.