The Zotero Connector does not always detect that an online document is a case and therefore it may not grab all of the required citation information. If this happens, you will have to manually create or edit the Zotero record yourself.
To manually create a new record in your Zotero library, click the green New Item icon and select 'Case' from the drop-down menu. If you do not see 'Case' right away, click 'More', as shown below:
The template for cases in Zotero is designed to accommodate one print law report citation. If a case has one or more print citations, then fill in the template with one of these citations (preferably the most official reporter citation), as shown below:
The template for cases in Zotero lacks certain fields that are critical for Canadian legal citation. For example, there is no field for a neutral citation or an electronic citation. Nor are there any fields for parallel citations.
Recommendation: Create a note attached to the item record for the case, and then add the neutral citation (if available) as well as any parallel citations to the note, as shown below: